Customer service excellence forms the basis of our service, reflective in the high levels of repeat business we experience and the long-standing client relationships we enjoy. We believe the key to customer care is an open, honest and informative approach at all stages from pre-works to post-completion. We promote and encourage collaborative working with input from our clients, end-users, designers, supply chain and consultants. Early involvement is essential as a means to not only cement open and positive working relations, but to collectively develop designs, methodologies and to essentially understand what our client and end-user requirements are. Our “team” approach is intrinsic to delivering cost, time and sustainable efficiencies and savings to our clients as we pull on the expertise of each partner to value engineer each and every element of our works.
On site, we provide a dedicated Site Manager and delivery team to each project with whom our clients and building users are familiar; communication is maintained daily and our works scheduled to the comfort of the client, essentially minimising disruption at all times. We utilise feedback from the Considerate Constructors Scheme and direct from our clients to see how we are performing and how we can be better, remaining committed to continuous improvement at all times.
“The working relationships and real sense of “team” have been extraordinary on this project. Everyone has commented on the commitment and good relationships that have developed between the client, design team and contractors.”